Customer Service

Our returns and warranty team are based in Melbourne, Victoria.

Due to the current Stage 4 restrictions for Covid-19 and whilst ensuring that all our team members are safe as possible, we are unable to ship any warranty claims until the Stage 4 restrictions have been lifted in Victoria. Returns will also be processed at this time.

We apologise in advance for any inconvenience that this may cause and appreciate your patience as the Meyer Cookware team work through these unprecedented times.

Cake Boss Warranty

• Each range of goods provided by Cake Boss is subject to specific warranty terms, limitations and exclusions:
  • that are supplied with the goods; and
  • that are available from Cake Boss upon request.
• Cake Boss will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by Cake Boss's Customer Service Department within 48 hours of the package being received. Under these circumstances, Cake Boss will provide instructions on how to return goods in an appropriate manner. These details can be obtained by completing the enquiry form below.
• Cake Boss will replace any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.
• Any products returned to Cake Boss are at the customer's own cost and risk.
• Delivery and handling charges on returns are not refundable for incorrect choice or change of mind.

Exclusions

This warranty does not apply where:

• the damage to or defect in the Product is caused by normal wear and tear;
• the Product has been on-sold or assigned by the original purchaser;
• the Product has been used for commercial purposes;
• the Product has been used for purposes other than the purpose for which it was designed;
• the Product has been repaired by someone other than Cake Boss or an authorised repairer of Cake Boss;
• the Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar;
• corrosive or abrasive matter has been applied to the Product;
• the defect in the Product has arisen due to the original purchaser's failure to properly maintain or use the Product in accordance with the Use and Care Instructions specified by Cake Boss; or
• the Product has been misused, abused, neglected or involved in an accident.
• This warranty does not cover scratches, stains, discoloration or damage caused by overheating.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

How do I find warranty information for a product that is no longer shown on the website?

If a product is no longer available, please contact us by filling out the form below.

Can I return or exchange an item I am not happy with that I have purchased elsewhere?

If you have a warranty issue, please fill out the form below.

For change of mind, please contact your retailer for their specific returns policy.

How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website.

How will I know if my order has been despatched?

You will receive a despatch email and invoice, when your order is despatched from our warehouse.

What if I made a mistake and want to change my order?

You can request to cancel your ordered provided the order has not yet been shipped.

To cancel an order please contact our Customer Service Team on 1800 274 041 and request a cancellation. Please have your order number ready when you call.

Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

What if I have received a damaged product or the wrong item?

Contact our Customer Service Team on 1800 274 041 who will discuss the quickest way to get your problem resolved.

What courier do you use to send out my order?

We use Australia Post.

Can I track my order?

Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

Which carrier partners with cakebossbaking.com.au?

We use Australia Post.

Can I track my order?
Yes. At the point in time our warehouse team despatch your parcel you will be emailed a unique tracking code and link to the Australia Post eParcel portal.

Do you send products to overseas addresses?

No. At the present time we cannot send items outside Australia.

Do you mail products to PO Box addresses?

Yes.

 
How will I know if you have got my order?

You will receive a confirmation email, right after you make an order on our website.

How will I know if my order has been dispatched?

You will receive a dispatch email and invoice, when your order is dispatched from our warehouse.

What if I made a mistake and want to change my order?

You can request to cancel your order provided the order has not been shipped.

To cancel an order please contact our Customer Service Team on 1800 274 041 and request a cancellation. Please have your order number ready when you call.

Our business hours are Monday to Friday 9am to 5pm (AEST), excluding public holidays.

Please remember, we strive to get your order out of our distribution centre within 12-48 hours of you placing your order.

What if I have received a damaged product or the wrong item?

Contact our Customer Service Team on 1800 274 041 who will discuss the quickest way to get your problem resolved.

If I return an item to Cake Boss, will I get reimbursed for shipping costs?

No, your shipping costs will not be refunded.